How do we communicate?
We only use WhatsApp and Email.
How often do we give updates?
We send updates weekly.
What if client content is late?
Delayed over 7 days pauses the project.
How long do projects take?
It depends on your project size.
Which platform do you use?
We build only on Shopify.
Are themes and apps included?
No. Clients pay for Shopify themes and apps.
Do you add products?
Yes. We upload your initial products.
What if the website has bugs?
We give 14 days free support after launch.
Do you offer monthly maintenance?
Yes. We have paid monthly support plans.
What files do we get?
Official logos, colors, fonts, and source files.
Can we change the design midway?
Big changes require a new agreement.
Do you write website text?
No. Clients provide text, or pay extra for it.
Is ad budget included in your fee?
No. You pay Facebook/Instagram directly for ads.
Do we see posts before they go live?
Yes. We share a calendar for weekly approval.
What is the minimum contract?
We require a 3-month commitment.
Who makes the ad accounts?
We set them up, but you own them.
Who provides product photos?
Clients provide photos.
